Privacy Policy

Last updated: May 2026

The Shepherd’s Inn, Melmerby respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect through our website, how we use it, and how you can contact us about your information.

Who we are

The Shepherd’s Inn
Melmerby, Nr Penrith, Eden Valley, Cumbria, CA10 1HF

Email: hello@shepherdsinn.pub
Telephone: 01768 889 064

Our website address is: https://shepherdsinn.pub

What information we collect

We may collect personal information when you:

• make a table booking request
• contact us through the website
• sign up to receive updates about events and special offers

This may include:

• your name
• email address
• telephone number
• booking date and arrival time
• number of guests
• dietary requirements or booking notes
• newsletter sign-up details
• any message you send to us

We may also collect basic technical information such as your IP address, browser type, device type and how you use the website.

How we use your information

We use your information to:

• manage table booking requests
• contact you about your booking
• respond to enquiries
• send event updates or special offers where you have signed up to receive them
• improve the website and keep it secure
• meet any legal or administrative requirements

Our lawful reasons for using your information may include consent, taking steps before entering into a booking, legitimate business interests, and complying with legal obligations.

Table booking information

When you make a table booking request, we use the information you provide to check availability, confirm your booking, manage changes, and contact you if needed.

Dietary requirements and special requests are only used to help us manage your visit. Please avoid including sensitive personal information unless it is relevant to your booking.

Newsletter sign-ups

If you sign up to receive updates about events and special offers, we will use your name and email address to send those updates.

You can unsubscribe at any time using the unsubscribe link in our emails, or by contacting us directly.

Contact forms

If you contact us through the website, we use the details you provide to respond to your enquiry.

Who we share your information with

We do not sell your personal information.

We may share limited information with trusted services that help us run the website and manage bookings, emails or newsletter sign-ups. These may include:

• our website hosting provider
• our booking system provider
• our email or newsletter provider
• website security or maintenance services

These services only process information where needed to provide their service.

How long we keep your information

We keep personal information only for as long as necessary.

Booking and enquiry information may be kept for a reasonable period so we can manage reservations, respond to follow-up questions, and keep appropriate business records.

Newsletter information is kept until you unsubscribe or ask us to remove it.

Cookies

Our website may use cookies or similar technologies to help the website work properly, improve performance, and support services such as forms, booking tools or newsletter sign-ups.

Essential cookies may be needed for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been given. For more information, please see our Cookie Policy.

Your rights

You have rights over your personal information. These may include the right to:

• ask what personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information where appropriate
• object to certain uses of your information
• withdraw consent for marketing emails

To make a request, please contact us at: hello@shepherdsinn.pub

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office, the UK regulator for data protection.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.